So LuLu and I just left our local Orange Leaf, and I left not only with delicious froyo, but a chip on my shoulder. Let me first say that their stuff is great. I always get a mix of coconut and pineapple with the little pineapple juice balls (whatever they are) and coconut shavings. LuLu is adventurous and gets something different every time. Guess I’m just old and set in my ways.
No complaints about my froyo, BUT, of the sense of entitlement that hangs in the air of the place–upon checkout. Ever been to an Orange Leaf? Brilliant concept for the owners. All froyo is self serve, all toppings are on a little island, where you put them on yourself (yes, I do think the is about the same as a buffet…ya know, people touch the spoons without washing their hands after using the bathroom and all that…if you know me you are aware of how this eeks me out!) You take your finished item to the cashiers and they simply press the total button after your item(s) are weighed. They take your payment and voila, the froyo is yours to enjoy. I want to purchase a franchise. Low overhead. Minimal training. So what’s my beef?
The cashiers have a “TIP JAR” set out in front of the registers! Yes, you read that correctly. A TIP JAR. For what? I did all the work. Me. I filled my bowl, topped my froyo, walked it up to the register, collected my own spoon and napkin. And “tips are welcome.” Really?
Where’s MY tip? The premise of tipping in our country is the concept of “paying for an individualized service.” There is no service provided to me when I walk into an Orange Leaf or other like establishment. Their level of service in the establishment reflected my level of tipping. Nill plus a blog post later spotlighting my displeasure of being faced with the moral obligation of a “tip jar” upon check out. (If someone wants to argue that the service provided to me was that there was someone there to collect my money, or that the condiment bar was stocked, there is a rebuttle for that as well. Employees that are hired must be paid to do something by the employer, correct?)
And just a side note…I am not mean or stingy. If I eat somewhere and the service is exceptional, I will plunk down an excellect tip to match the service. There is a local restaurant I frequent, and the servers know that when they see myself and friends come in, they will recieve a great tip for their hassles. This is why seeing this “tips welcome” sign was borderline insulting for those who fully understand the concept of tipping and value the philosphy behind it.